Refund policy

Our BWOWNIES are freshly baked food, so we can't accept returns or offer cancellations once your order has been baked or dispatched. This doesn't affect your statutory rights.

If something goes wrong, we'll put it right. If your order arrives damaged, is incorrect, or doesn't arrive, we'll replace it free of charge. If a replacement isn't possible, we'll give you a full refund.

To make a claim, contact us within 48 hours of delivery (or of the expected delivery date if your order hasn't arrived) through our contact page. Please include your order number and a photo of the problem.

Once approved, replacements are dispatched as soon as possible. Refunds go back to your original payment method and usually appear within 5 to 10 working days.

Please make sure your delivery address is correct at checkout. We can't be responsible for orders delayed or lost because of an incorrect address.