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Fudgy Bwownies Delivered Straight To Your Door

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Frequently Asked Questions (FAQs)

The Answers To Lifes Our Biggest Questions

How much is postage?

Postage is included in the price so you legends don’t have to worry about it ❤️

How long do my BWOWNIES take to deliver?

We aim to dispatch all orders within 7 business days, but unfortunately, it can sometimes take a little longer. Once you've received your 'Order Dispatched' email, you'll know your BWOWNIES are in the post and on the way to you. From this point, shipping can take 2-5 days. ‘Patience young padawan’.

It’s been 5 days, where are my BWOWNIES????

The pesky postmen have been known to get a little bit peckish and help themselves to your delicious BWOWNIES. 

Enough of the jokes Keelan - We ship our orders using royal mail. Although delivery should take 2-5 days, it can unfortunately sometimes be longer. If it's been longer than 5 days since you've received the 'Order Dispatched' email, please contact us here.

Can you include a handwritten note?

Sure! Please let us know if you'd like a message, and what you want to be written, in the note section at checkout! You can find this just above the section where you select the payment type, titled 'Personalised Note And/Or Order Notes'.

*Disclaimer* Do not judge my handwriting 😉

Where can I check nutritional content and allergens?

Please check the product descriptions for all nutritional and allergy information.

How to avoid eating them all in one day

Haha (yes, I laugh at my own jokes). If your box of BWOWNIES lasts more than a day you aren’t doing it correctly!!!

How long do they last for?

BWOWNIES last up to 10 days in the fridge.

Can they be frozen?

YES!!! They last up to 2 months in the freezer. The day before you want to use them, pop them into the fridge to defrost. 

 

Impatient? Pop them into the microwave in 10 second blasts until they are perfect!

I want BWOWNIES at my event, is this possible?

100%!! Check out the BWOWNIES BY OCASSION page here!

Are your products gluten free?

Unfortunately, we cannot offer a gluten free range at this time ☹

What's the nutritional info per BWOWNIE?

We're working on providing nutritional information for each flavour, but for now, you can find the information for our standard BWOWNIE mix below:

Calories

333Kcal

Total Fat

20grams

Total Carbohydrates

34grams

Protein

4.16

Are your products suitable for vegetarians?

Yes, most of them are, but please check the ingredients in the product descriptions.

How do I stay updated on new flavours?

Make sure you follow our social media pages and also subscribe to our mailing list! Instagram TikTok Facebook

How far do you deliver?

Our BWOWNIES can be sent across the whole of the UK mainland including Scotland and Northern Ireland. Unfortunately, we cannot deliver to the Republic of Ireland.

Will I get conformation of my order?

Once payment has been received, you should receive a confirmation email. You should also receive another email upon dispatch. If you do not receive either email, please contact us here.

Is your packaging eco-friendly?

Yes, all our packaging is biodegradable, recyclable, and plastic-free! We are proud to do our part in looking after the planet. Any questions on disposing of the packaging? Contact us here.

What is your refund policy?

Due to the nature of our business and the products we sell, items that expire sooner than 1 month from the date of purchase are not eligible for a refund. For any other items to be eligible for a refund, you must notify us and return them within 14 calendar days of the purchase in their original condition. It is your responsibility to cover return postage fees. If our products arrived damaged or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date. If anything is unclear, you have more questions or you want to notify us about a return, please contact us here.

If you have any further questions, please contact us here or drop us a message on our social media pages and we will get back to you as soon as possible. 

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