Frequently Asked Questions (FAQs)
The Answers To
Lifes Our Biggest Questions
Postage is included in the price so you legends don’t have to worry about it ❤️
We aim to dispatch all orders within 7 business days, but unfortunately, it can sometimes take a little longer. Once you've received your 'Order Dispatched' email, you'll know your BWOWNIES are in the post and on the way to you. From this point, shipping can take 2-5 days. ‘Patience young padawan’.
The pesky postmen have been known to get a little bit peckish and help themselves to your delicious BWOWNIES.
Enough of the jokes Keelan - We ship our orders using royal mail. Although delivery should take 2-5 days, it can unfortunately sometimes be longer. If it's been longer than 5 days since you've received the 'Order Dispatched' email, please contact us here.
Sure! Please let us know if you'd like a message, and what you want to be written, in the note section at checkout! You can find this just above the section where you select the payment type, titled 'Personalised Note And/Or Order Notes'.
*Disclaimer* Do not judge my handwriting 😉
Please check the product descriptions for all nutritional and allergy information.
Haha (yes, I laugh at my own jokes). If your box of BWOWNIES lasts more than a day you aren’t doing it correctly!!!
BWOWNIES last up to 10 days in the fridge.
YES!!! They last up to 2 months in the freezer. The day before you want to use them, pop them into the fridge to defrost.
Impatient? Pop them into the microwave in 10 second blasts until they are perfect!
100%!! Check out the BWOWNIES BY OCASSION page here!
Unfortunately, we cannot offer a gluten free range at this time ☹
We're working on providing nutritional information for each flavour, but for now, you can find the information for our standard BWOWNIE mix below:
Yes, most of them are, but please check the ingredients in the product descriptions.
Our BWOWNIES can be sent across the whole of the UK mainland including Scotland and Northern Ireland. Unfortunately, we cannot deliver to the Republic of Ireland.
Once payment has been received, you should receive a confirmation email. You should also receive another email upon dispatch. If you do not receive either email, please contact us here.
Yes, all our packaging is biodegradable, recyclable, and plastic-free! We are proud to do our part in looking after the planet. Any questions on disposing of the packaging? Contact us here.
Due to the nature of our business and the products we sell, items that expire sooner than 1 month from the date of purchase are not eligible for a refund. For any other items to be eligible for a refund, you must notify us and return them within 14 calendar days of the purchase in their original condition. It is your responsibility to cover return postage fees. If our products arrived damaged or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date. If anything is unclear, you have more questions or you want to notify us about a return, please contact us here.
If you have any further questions, please contact us here or drop us a message on our social media pages and we will get back to you as soon as possible.